Frequently Asked Questions
Q: I'm an international customer and I can't complete checkout, do you ship internationally?
A: Yes! However international shipping calculation is currently disabled. Please email [email protected] the products and where you are located for us to provide a detailed international quote for you. We will endeavour to get the best economical or fastest rates for you.
Q: How long does it take to despatch my order?
A: Most orders are despatched within 24 hours on weekdays. If there is a stock shortage we will let you know as soon as possible.
Q: There's a problem with my order, how can I return/exchange?
A: Please contact us via email: [email protected] and we will see what we can do to resolve this.
Q: Where are you products made in?
A: All our products are made in China or Taiwan with some select products from Germany.
Q: When is the next sale?
A: We believe in an everyday low price but from time to time we might do a promo code, follow us on facebook to stay up to date.
Q: Do you have a paper catalogue with your products?
A: Sorry, we no longer print paper catalogues.